Frequently Asked Questions of the City of Arts and Sciences

Find the answer to the most frequent questions made to the City of Arts and Sciences.

Is it better to buy tickets in advance or can be bought at the entrance?

Buying your tickets in advance means that you can be sure of entering the complex and will allow you to access directly through the turnstile in the Sciences Museum, Hemisfèric and Oceanogràfic. You can purchase your ticktes here. However, if you prefer, you can buy your tickets directly from the booths. In high season, at weekends and on public holidays, we suggest that you pre-book, especially for the Hemisfèric, which has limited capacity.

What are the accepted payment methods?

You can pay for your purchase using any of the following payment methods: Visa, Mastercard, AMEX, Bizum, transfer, cash and cultural bonus.

Are discounts and promotions available buying tickets on-line?

The following discounts are available on-line: children aged between 4 to 12 years old, visitors over 65s and / or retired and pensionists. It will be required to show the supporting document at the ticketing desk to obtain the discount. The rest of discounts and promotions will only be considered at the time of buying the tickets at the desks.

Can discounts and promotions be combined in a ticket to have a lower price?

No, special offers and promotions cannot be combined with any other reduced rates or discounts.

What promotions are available?

You can find all the promotions and discounts available by clicking on the link.

How many films can be seen with a Hemisfèric ticket?

The ticket gives access to one session only.

Can I change, cancel, or get a refund for my tickets? 

Tickets cannot be canceled or refunded. However, it is allowed to change the date of the visit within a maximum period of one year (if necessary, you will need to pay the fare difference), provided that the tickets have not been used or have expired.

How long does it take to visiting each building?

To visit the Museum may take an average of 3 hours and the Oceanogràfic approximately 4 hours, depending on your level of interest and motivation. Sessions at the Hemisferic generally last about 45 - 50 minutes. The visit to the entire complex can be done in a single day, but to enjoy a more relaxed visit we suggest to take two or three days.

Which days is the City of Arts and Sciences closed?

The City of Arts and Sciences is open 365 days of the year.

Does the time of 10:00 stated on the on-line tickets for the Museum and the Oceanogràfic correspond to the time the building actually opens?

Yes, the Museum and the Oceanogràfic both open to the public at 10:00 and you can then visit at any time you like.

Which is the best way to visit the City of Arts and Sciences facilities?

You will find the visit options by clicking on the link.

Can we exit and return to the different areas in the same day?

Visitors to the Museum may leave and return the same day, but must keep their entrance ticket. In the case of the Oceanográfic, leaving and returning is permitted in the following cases: with a combined ticket for the Oceanogràfic and another facility on the same day, in the case of a school group and during the peak season. On weekends and holidays, check with the call centre and retail outlets. To re-enter, ask for your entry bracelet at the information centre before leaving.

In which languages are the Hemisfèric films narrated?

The language can be selected in the earphones distributed at the entrance to the auditorium. You can choose between Spanish, Valencian and English; French and Italian, it depends on the film.

What is the minimum age for children to enter the City of Arts and Sciences alone?

Children under 12 must be accompanied by an adult responsible for their safety.

What are the times of the dolphin exhibitions?

We hold several dolphin exhibition sessions a day. However, their times are subject to change due to large number of people or weather conditions. For this reason, we prefer that visitors ask at the Information Desk in the Entrance Building on the day of their visit, in order to avoid any confusion.

Are pets allowed?

No, we do not currently have anywhere to look after your pets and animals are not permitted to enter the complex. The only exception to this are registered guide dogs as stipulated by Valencian by-law 12/2003, 10th April.

Is there a cloakroom or left-luggage facility? 

At the entrance building to the Oceanogràfic, next to the information point, we have a left-luggage service where you can leave your luggage or other belongings. It costs 2€ per day and no pre-booking is required. In the Museu de les Ciències we have a free cloakroom service on the first floor as long as the luggage is small. The lockers have the following measures: 36 cm high x 40 cm wide x 50 cm deep and 72 cm high x 40 cm wide x 50 cm deep

Can food be brought into the buildings?

Eating or drinking in the City of Arts and Sciences facilities is not permitted, except for in designated areas. However, during your visit, you are free to leave and return whenever you like, as long as you retain your ticket in the case of the Museum. In the case of the Oceanogràfic, please ask at the information desk.

Is there any gluten-free food available in the restaurants?

At the Museum and the Oceanogràfic there is not a gluten-free menu, but it can be prepared if a customer requested. This menu is generally made up of fresh or grilled vegetables and grilled meat or fish without sauce.

Is it allowed to park a motor caravan?

No, for security reasons.

Where do I send my Curriculum Vitae for admissions in CACSA?

If you want to join our team, you should contact the Portal de Transparencia de CACSA. All information and procedures to follow, is in the aforementioned GVA portal. From CAC directly nothing is managed.

For more information please call 96 197 46 86